Payment for services must be made 2 days prior to the contact visit to occur. The scheduled visit will be postponed or canceled if payment is not received in advance and the Application/Service agreement is not signed by both parents.
If you wish to cancel or reschedule a booked supervised contact, for any reason, you must give us at least 48 hours notice prior to the visit to avoid the late cancellation fee of 2 hours relevant to the day of contact. You must notify your supervisor via text message or phone call and also email notice to the office. Please note emails are read between 9:00 am - 5:00 pm Monday to Friday, therefore it is important to contact your supervisor directly. If our supervisor turns up to the visit and one of the parties does not turn up we will charge the no-show fee for the entire duration of the visit. The parent who does not turn up or does not bring the child is responsible for the payment.
We provide contact visits and changeovers at a location that suits both parents and can also recommend an age-appropriate, safe & practical venue at the time of booking. To ensure that each visit is safe and meets each child’s needs we require 1 supervisor per 3 children ration. An additional supervisor will need to be booked and paid for if you have more than 3 children. Children under 12 months require their own supervisor.
Detailed reports are prepared after each visit. The estimated delivery time is 7 working days from the date of the visit. If urgent reports are required it can be requested for an additional fee of $50.
Reports are final and will not be amended. If you would like to dispute the accuracy of the report, an administrative fee of $150 must be paid for management to look into your request. Each parent pays for the report if they want it to be sent to them. Reports are compulsory.
SUSPENDING THE VISIT
At Children in Focus, the children’s safety and well-being are paramount. We will immediately terminate the supervised visit, if, in our view, it becomes too stressful or too traumatic for the child or supervisor. Our supervisors have the discretion to end or continue the visit as they see appropriate in the circumstances. Such situations include but are not limited to:
- Discussing court proceedings with the child.
- Denigrating another parent.
- Verbally or physically abusing our staff or any other person.
- Behaving aggressively or abusively towards the supervisor or others and failing to comply with directions of the supervisor.
- We will not commence the contact visit if any of the family members are deemed to be under the influence of alcohol or drugs.
- Other visitors are brought to the visit without approval in writing by the residential parent and us.
Please contact us book 0477 99 3030