Frequently Asked Questions

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Supervised Visits General Information

There is an intake process that can take about a week, depending on both parents responding quickly. You can expect to be seeing your child within a week of us receiving both parents’ completed and signed Application Forms as long as we have all the information requested and both parents have come to an agreement on all aspects of the visit including time, date, location, food, fees, regularity, visitors etc.
Yes. We work with both parents and the supervisor to find a mutually suitable location, time, frequency and start date for your visits. We can assist by asking the parent however if they refuse you will need to negotiate the arrangements via your legal representatives/ lawyers.
The supervisor has the right to report in writing on everything you say and do during the visit. We limit our reporting to only relevant information which will show the relationship between the parent and child, the level of communication between the parent and child, the parenting style and any positive or negative events during the visit that are relevant to the wellbeing of the child.
The supervisor’s report is emailed to both parents within 7 days of the visit concluding and to their lawyers and Independent Children’s Lawyer (ICL). The report may be used in court proceedings by both parents.
A supervisor contacts you prior to each visit. They meet the residential parent and child first at the agreed location and then bring the child to you at the agreed location (often a short distance away but sometimes a different location due to AVO’s in place). They stay nearby (2 meters radius) and make notes as you interact with your child. They may talk to you and the child from time to time to help you to feel comfortable with their presence. If the supervisor witnesses any inappropriate behaviour or has reason to believe the child is at risk, they have the right to terminate the visit. If a visit is terminated for this reason, a report will be issued and further visits may be suspended until a court hearing. The aim of the visits is to establish a foundation and build a relationship with your child until the other parent and/or court is satisfied that there is no risk to the child in you being unsupervised.
Yes. Our management team conducts a comprehensive intake interview, usually over the phone with each parent prior to the visits commencing. Based on the information given by both parents, we then allocate a suitable supervisor. The supervisor usually meets with the residential parent and child for what’s called a Meet & Greet prior to the first visit. The supervisor does not meet the visiting parent in person until the first visit, however, your supervisor will call you prior to the visit to discuss your expectations and establish a rapport with you.
Our supervisors have relevant tertiary qualifications in community and welfare services, childrens’ services, child care, teachers, psychologist etc and relevant working experience with children and families. They are skilled in report writing and trained to provide a professional, safe and caring environment for your child. All our staff have Police Check and Working with Children Check. You will receive their photo and supervisor’s profile so you know who is attending and can show it to the children.
After we receive our Application Form, we contact both parents and schedule an appointment time for a telephone interview. We allow up to 1 hour for the telephone interview (Intake) with each parent. During this interview, we receive all the information you wish to share with us about your situation, discuss all your concerns and how best we can assist you and keep the children safe. We will discuss your desired outcome for you and your child and answer any remaining questions you may have.
Should there be an emergency or accident during your visit, our supervisors will step in to respond and make determinations about the steps that are to be taken. We ask that you follow the directions of our supervisor if something out of the ordinary happens.
Arrangements around other family members or friends attending supervised visits are discussed and established at the intake interview. We suggest to have at least 4 visits before having the visitors at the contact visit. However, in saying that, if the parent the child reside with agrees to the visitors attending at an earlier stage we would assess that and could allow them to attend the visit sooner.
You can bring toys, colouring books, balls, balloons, bubbles and other age appropriate things for your child to play at the visit. Be mindful that your child would want to keep the toys and take the with them. So we recommend setting the rules about which toys your child can take with them, and which you will bring again next time